At Abordage, we understand that our meticulously handcrafted ship models are more than just decorative pieces—they are treasured representations of maritime history and personal achievements. Ensuring these masterpieces reach our clients in pristine condition is a responsibility we take seriously. Our comprehensive shipping policies are designed to provide peace of mind, guaranteeing that each model arrives safely, no matter where in the world our clients are located.

Specialized Packaging for Optimal Protection

Recognizing the delicate nature of our ship models, we have developed specialized packaging solutions tailored to safeguard each piece during transit. Our packaging process includes:

• Custom-Fitted Crates: Each model is secured within a custom-designed crate, minimizing movement and potential damage.

• Protective Materials: We utilize high-quality cushioning materials to absorb shocks and vibrations.

• Reusable Shipping Crates: Upon request, we offer reusable crates, providing an eco-friendly and durable option for future storage or transport.

These measures ensure that our models withstand the rigors of international shipping, arriving in the same impeccable condition as when they left our workshop.

Transparent Shipping Policies

Our commitment to transparency extends to our shipping policies, ensuring clients are well-informed throughout the purchasing process:

• Shipping Charges: Displayed clearly in your shopping bag at the time of order, with details also provided in the order confirmation email.

• Processing Time: Items marked “Available – expect 3-5 business days processing time prior to shipment” require this period before dispatch.

• Expedited Shipping: Selecting expedited shipping methods does not reduce the processing time; it only affects the transit duration.

• Custom Orders: As we craft models, not kits, unavailable items may require 3-4 weeks for production.

We strive to fulfill orders promptly, balancing speed with the uncompromising quality our clients expect.

International Shipping Considerations

For our international clientele, it’s important to note:

• Duties and Taxes: Clients are responsible for any applicable duties or taxes upon the shipment’s arrival in their country.

• Tracking Information: Once dispatched, we provide tracking numbers, allowing clients to monitor their shipment via UPS.Abordage

These practices ensure a smooth and predictable international shipping experience.

Customer Support and Inquiries

Should you have any questions regarding shipping or product availability, our dedicated customer support team is available from 8 AM to 6 PM EST. You can reach us at +1-877-779-0114 ext 503

We are committed to providing exceptional service and ensuring your satisfaction with every purchase.